UPDATE ON THE ASSOCIATION’S RESPONSE TO COVID 19

Our top priority is to the safety and health of our community.  Therefore, after much consideration, we have decided to be available to residents and visitors ONLY by phone or email until further notice.  The office hours will remain the same, but the door will be locked. We urge everyone to call or email us in place of just stopping in.     

Effective Tuesday, March 17, the van shuttle will not make regular train runs for at least two weeks.  The van will be in operation for food shopping runs onlyThe regular van shopping schedule of Monday, Wednesday and Friday at 9:30 am and Tuesday and Thursday at 12:30 pm remains in place to ensure residents have the supplies they need.

Management has been in contact with Swarthmore Co-op to assist them with getting deliveries to our residents. Once the Co-op has a specific plan in place, a notice will be posted.  Typically, the Co-op delivers on Tuesday and Thursday afternoon. 

Out of an abundance of caution and to assist with our nation’s preventive efforts, the Board of Managers will discuss pausing condo leisure activities at tomorrow’s meeting.   We will continue to share update as information becomes available.

Please remember to:

  • Practice Social Distancing
  • Call Healthcare Providers First if you are feeling sick, call your primary care doctor.  If you do not have a primary care doctor, call your local health department or 1-877-PA-HEALTH (1-877-724-3258) for assistance.
  • Protect Yourself and Others by washing your hands often.  Cover your nose and mouth if you sneeze or cough.  Avoid people who are sick.
    Disinfect frequently used surfaces daily.

A MESSAGE FROM THE ASSOCIATION

We know residents place their trust in the Board of Managers and Management to address issues that can affect the community. And while we do not typically report on global issues, we felt that these are unprecedented times and you should know how we are addressing it.

We want you to know we are monitoring the COVID-19 situation and how it could possibly impact the Association. We are gathering information from our local government sources and the CDC on a regular basis.

Tonight we will implement an enhanced cleaning of the common areas. Our staff will be working from 9 pm to 11 pm, when we believe there is less activity within the building. We will adjust the schedule as the need arises.

Our cleaning solutions are deemed effective against the virus and we believe we have sufficient supplies to address the current situation. We are working with our suppliers to ensure that it doesn’t become an issue.

Unfortunately we do not have a delivery date for the hand sanitizer stations that we’ve ordered. As you can understand, these types of things are on backorder. Once received, they will be quickly installed.

We will continue to monitor official sources and make adjustments as needed. We suggest residents do the same.

Updates will be provided as needed.

RE-ASSESSMENT INFORMATIONAL MEETING

Betsy Larson, from Swarthmore Borough Council, has graciously offered to visit our community and discuss the re-assessment letters that every owner recently received. Betsy attended an informational meeting at the County and has some insight on the re-assessment matter. She can explain how values were assessed, specifically when it comes to condominiums and describe the appeals process.

Betsy will hold a group meeting for our owners in the 5th floor Meeting Room on Thursday, March 12 at 1 pm.  After the meeting Betsy will stay until 3 pm to answer any individual questions owners may have on the matter.  We will investigate having another meeting either at night or on the weekend for those owner’s unable to attend the Thursday meeting.

We know that the re-assessment is a complex and stressful issue and having this meeting should be helpful to all owners.

OFFICE PHONE LINE ISSUES

This morning we began experiencing issues with the main phone line to the office. Since we are unable to receive calls on this line, the answering services will take messages for us.

Please note that the Management Office is open, we are just unable to receive calls at this time. A service call was placed and Verizon is working to correct the issue.

Thank you for your understanding.

HELPFUL INFORMATION

We know that many residents are concerned about the global news stories of the Coronavirus 2019, known as COVID-19.  Please know that the Association is monitoring official news sources and government agencies for the latest updates on the matter.

Our staff regularly performs cleaning/disinfecting of frequently touched surfaces.  This includes the van shuttle. The van is regularly sprayed with a disinfectant and the surfaces wiped down throughout the course of the day.

Late last week we ordered hand sanitizer stations for installation throughout the larger public areas.  Once received, they will be immediately installed.  In the meantime, there are a few disposable hand sanitizer pumps in the common area bathrooms. 

WHAT RESIDENTS CAN DO TO PREVENT THE SPREAD OF ANY ILLNESS:

You should take simple, preventive measures, as recommended by health officials.  For the most up-to-date information, please visit the CDC’s website; www.cdc.gov/COVID19 or Pennsylvania’s website for information specific to our state.  https://www.health.pa.gov/topics/disease/Pages/Coronavirus.aspx.

  • Wash your hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaner/disinfectant.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • STAY inside when you are sick.
  • Avoid touching your eyes, nose and mouth

Any questions, please contact the Management Office at 610-544-6000.

FALSE ALARM – MARCH 5

At approximately 4 pm this afternoon, the building’s fire alarm sounded as a result of too much dust entering a smoke detector in an area under construction. Since it was a building wide alarm, emergency personnel were dispatched.

We are sorry for any inconvenience this may have caused you. We thank you for your patience and understanding while we worked to correct the situation.

If you have any questions, please contact the Management Office.

OFFICE PHONE LINE ISSUES

Unfortunately both phone lines in the office are out of service. The answering service is able to assist us for any and all emergency calls.

Routine matters can be handled by either a visit to the office or an email.

In the meantime, the answering service will be taking ALL calls until the problem is resolved.

Thank you for your patience in this matter while we work to correct the problem.

NEW ADDITION TO OUR STAFF

I am pleased to report that we were finally able to hire a qualified candidate for the part-time janitorial position. Please welcome Ronald (Ronnie) Hilton to our staff!

Ronnie will be working to keep the upper floors in great shape and assisting the rest of the crew with maintenance as the need arises. He will be working Monday through Thursday, 8 to 2:30 pm.

Ronnie was referred to us by our own wonderful employee, Damon Wilson.

And we hope to have Tom Luciani back here next week and we will again be fully staffed.

We thank you for your understanding as we worked through the hiring process. Sometimes it just takes a bit of time to find the right fit for Strath Haven.

HARVARD #2 ELEVATOR OUT OF SERVICE

Just a short time ago, we became aware that the elevator was stuck on the 8th floor. We hope to have a service technician out to investigate and correct the issue prior to Monday.

We appreciate your understanding while we work to correct the problem. If you have any questions, please call the Management Office at 610-544-6000.

In the meantime, the other elevator in the Harvard building is functioning, as are the two elevators in the Princeton building.

HARVARD PARKING SPACES

It has come to the attention of the Management Office, that residents and/or their guests are parking in areas that are NOT designated parking spaces. 

Please note that Management has the authority to IMMEDIATELY tow vehicles that are parked illegally, without notice.  We wish to avoid that and request that you ONLY parking in the designated parking spaces. 

If one lot is full, there are typically parking spaces in another Strath Haven parking lot.  And you can safely walk through the building to get to your unit.

We thank you in advance for your prompt attention to this request.  Any questions, please contact the Management Office at 610-544-6000.