At 8:30 am this morning, I received a call from the elevator monitoring company, that there was unknown trouble with car #2. I directed them to dispatch a service mechanic to investigate the cause of the trouble.
Our staff found the elevator sitting on the 9th floor and posted signs to alert residents and guests that the elevator is out of service.
I do wish I had more information at this time but I am waiting on a call back from the service manager. I have strongly expressed the frustration of having this elevator out of service again.
Once the mechanic arrives and can determine the cause of the trouble signal, you will be updated.
We understand and share your frustration that this one elevator continues to be an issue and we are requesting further investigation from Kone to stop these ongoing issues. We will keep you posted. Thank you.