Unfortunately we received word today that the computer board is still on back order and is due in the last week of June. We spoke with the service manager from Kone and again expressed our frustration that we have an elevator out of service for weeks on end. The manager stated that the board is heavily software driven and as with everything these days, COVID has caused delays in manufacturing and shipping. He did state that AS SOON AS they receive the board, even if it’s 3 pm on a Friday, they will immediately come out to install it, at no additional costs to us.
We do apologize for the inconvenience and appreciate your patience and understanding.